Home deliveries are not impacted by the current measures, and are currently guaranteed no matter the destination of your parcel.

For any further information, do not hesitate to contact us at contact@polene-paris.com


We deliver to mainland France through Colissimo, with home delivery with signature or a Pick-Up & Go location.

We also deliver all around the world with DHL Express International.

Additional taxes may be applied by the customs services in non-European countries, these charges are payable by the customer.

How do you return an item?

You may return articles no longer in their original packaging within 15 days of the date of home delivery at your home or pick-up on site.

To be eligible for complimentary returns, it is essential to contact us beforehand at contact@polene-paris.com and to tell us the item(s) that you wish to return. Within 48 hours, we will forward you a printable voucher to place on your parcel to be dropped off at the post office or a pick-up location.

Complimentary returns are only granted to parcels sent from mainland France. International returns must be covered by the customer.

We are committed to reimbursing you within 15 days.

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